Professional & Tailored Service
We will work with you to ensure a smooth transition onto our classes and courses.
We aim to get back to you between 2-3 working days. Our working hours are Monday to Friday 9am to 5pm
We will communicate any concerns, suggestions or helpful tips
Our specialist teaching staff are experienced in their areas of work and are experienced in working with children.
For all our classes, we aim to provide quality and engaging resources
Please note all our classes run at UK time. They start on the first Monday of each month and run for the whole month. We run classes in the morning during school holidays. All our classes have a maximum of 10 children.
Parents may be required to print resources like creative writing sheets for children and also provide paper, colors and equipment for art classes.
Item list with suggested links will be included in communication emails
Ample time will be provided for ordering items before they are required in class
2. Learning Environment
Lessons to take place in a quiet room away from distractions
Stable internet speeds of at least 5Mb upload and 10Mb download speeds
3. Missing classes:
The classes are live and interactive. We do not record the lessons. If your chid misses the class, we would not be able to compensate for it.
Safeguarding & Quality Assurance
The safety of our students is of the utmost importance. The ways UKVS ensures the zoom classes are safe and secure are described below. We also have systems in place to ensure quality remains consistent
1. Zoom links
We change our zoom links every month
We ensure our classes are password secured and have waiting room enabled
2. Recording classes
We record all classes, including interactive classes
This enables us to check footage if there are any raised concerns
3. Monitoring by Parents
As with any activity involved with online devices, we expect children to be monitored by their parents
By enrolling onto our courses, you agree by these terms and conditions and the expectations.
By nature, our interactive classes work best when there is a level of interaction through audio, video and chat, but in order to run smoothly, there are certain expectations we have.
1. Audio & Camera
Audio and camera devices to be connected and working ahead of your first class
Cameras are to be switched on during class (if there is any reason for cameras to be switched off, please let us know in advance of classes)
Failure to switch on cameras during interactive classes, will result in the removal of students from the class.
Students must mute themselves when requested by teachers
2. In Class
Arrive on time to class.
Students must be appropriately dressed
Only first names should appear on screens
If using phone devices, turn on “do not disturb” to avoid notifications.
We want to create a positive learning experience for students.
Consistent disruptive behaviour will result in time-out in the waiting room
We are an inclusive environment, and welcome SEN students.
Students are expected to understand that teachers are aware of the difference between disruptive behaviour that warrants a few minutes break in the waiting room, compared to a child who is struggling with change, anxiety and overwhelm.
Please understand everyone’s journey is different and we are here to support each other